These online Terms and Conditions apply to all orders which you, the customer, place using our website www.veniamitropanou.com, which is owned and operated by us, the company “Venia Mitropanou”. Registered office: 9 Lempesi Str & Porinou GR11742 Athens Greece
- Acceptance of terms
1.1 While visiting our website www.veniamitropanou.com, you may be asked to register personal information. Our company, only collects personal information that is knowingly and voluntarily provided by you. Although each visitor can visit and navigate through www.veniamitropanou.com without giving any personal information, we may collect personal information from you when you register on the website, change your details, request a service, order products, email us, or provide us with feedback. When you place an order, this data mainly includes your full name, telephone number, billing address, shipping address and email. At the same time, optional data such as: mobile telephone number and fax number may be collected. If you have ordered products for a third party we will need to know their shipping address.
1.2 Any personal information collected by www.veniamitropanou.com is to be used exclusively for the fulfillment of our service and for the dispatch to you by email of marketing material relating to our products. [note: if you want to send marketing material through emails, you will have to file a relevant notification with the Data Protection Authority.] Such processing is affected in accordance with Greek law 2472/97 concerning the protection of personal data.
1.3 The online shop www.veniamitropanou.com is operated according to Greek legislation and it stores your personal data with safety for as long as you are registered with us. According to the current legislation about Personal Data, our customers have the rights to have access to their personal data and to object to their data processing according to articles 11 to 13 of law N. 2472/1997. Should you wish that you exercise these rights or you have any concerns regarding this privacy policy, you may contact us via email at info@veniamitropanou.com
- Placing an order
2.1 Only orders placed by adults or persons over 18 years of age will be accepted. By placing an order, you certify that you are an adult according to the laws of your country or state of residence.
2.2 Only orders placed in English or any other language provided by this website will be accepted. By placing an order to this website the customer states that he has read and understood all the content of these Terms and Conditions.
2.3 We will confirm receipt of your order by sending you an email to the email address you have registered with us through our website.
2.4 Acceptance of your order will occur when, and only when, we send you an email confirming that we have dispatched the items in your order. A contract will be formed between us at the point when we send you an email confirming the shipment of your order. If your order contained a number of items and the email confirming the shipment of your order does not mention some of them, those items, which have not been mentioned, do not form part of that contract. In this case please send us a new email making a notice about the items that are not included in your first order and the same procedure will be followed as above.
2.5 Every effort has been made to ensure that the descriptions, images and specifications of each product are accurate. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the goods delivered. We may from time to time vary the dimensions, specifications and quantities of goods displayed on the website without prior notice.
2.6 We may not be able to accept your order due to the following reasons:
a. The product you have ordered is out of stock.
b. There is an error in the product pricing or description.
c. Failure to meet eligibility to order criteria set out in these Terms & Conditions.
In any of the above cases (2.6) we will notify you by email within 72 hours of receiving your order.
- Availability
3.1 All products shown on www.veniamitropanou.com are subject to availability. Due to the seasonal nature of some of our products, they may not be available at all times. Our website is updated regularly to ensure that our stock quantities are accurate. However irregularities of availability and shortages may occur.
3.2. We reserve the right to withdraw any product from this website at any time and remove or edit any material or content of the website without prior notice and without any liability for any damages occurring from the above actions.
3.3 In case an order is placed for a product, which is no longer available, we shall contact you within 72 hours to inform you of the shortage.
- Cancelling an order
4.1 If you wish to cancel your order please contact us by phone on the number shown on your order invoice or by email at: info@veniamitropanou.com stating your order number.
4.2 Cancellation must be received within 24 hours of ordering. If you notify us for a cancellation later than 24 hours after placing the order, we will do our best to accept your request providing we haven’t processed or dispatched your order yet. If we accept your cancellation request, we will notify you by email to the email address you have registered with us.
4.3 It may not always be possible to cancel an order from being dispatched. If your order has already been dispatched you may return the items to us in accordance with our Returns & Exchanges Policy.
- Returns Policy
5.1 Unwanted goods may be returned for an exchange provided that they are returned in their original condition, unused (with their original packaging and with their tags intact) within 14 calendar days following delivery of the goods. We cannot accept any returned item which doesn’t have the original tags attached. For this purpose, please email us at info@veniamitropanou.com. Within 72hours following receipt of your request we will send you instructions on how to return the products to us.
5.2 In case of defective or wrongly delivered items at the fault of Veniamitropanou, exchanges or full refund of payment shall be issued, upon request, unless the defect or the wrong delivery has taken place or is attributed to the postal carrier’s negligence. If an order is received damaged please do not accept the delivery. If you realize that an order is damaged after opening the parcel, please photograph the damaged items immediately and notify us by phone on the number shown on your order invoice or by email at info@veniamitropanou.com as soon as possible and return the damaged goods to us within 14 calendar days of receiving delivery.
5.3 If you accept delivery of a package from us and (i) the goods are faulty; or (ii) we have sent you an incorrect item, please notify us by phone on the number shown on your order invoice or by email at info@veniamitropanou.com as soon as possible or within 7 days and return the item(s) to us within 14 days of receiving them. We will exchange the damaged/faulty/incorrect goods without charge to you as soon as possible.
5.4 Please note that the return costs will usually not be reimbursed. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
5.5 We strongly recommend that you use the returns services provided by us in order to return the goods safely. In the case that the customer wishes to use an alternative shipment service he will have to provide us with a confirmation number and he will be refunded when and only when the goods have been received by us intact.
5.6 Until items are returned to us you are responsible for their safety. We recommend that you use postal insurance for any returns, as we do not accept liability for damaged or lost packages during transit back to us.
5.7 If you would like to discuss the exchange or return of any item, or have any further questions about our returns policy please contact us by phone on the number shown on your order invoice or by email at info@veniamitropanou.com, stating your order number.
- Payments & Payment security
6.1 Payment can be made by Visa, Mastercard, Maestro, American Express and Diners. The payment will be concluded upon order of the goods to the customer. When your payment is processed you are redirected to the secure environment of an online payment gateway, which protects your personal information against any leakage or misuse through a secure socket layer (SSL) protocol and Payment Card Industry (PCI) Data security Standard.
All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
6.2 Veniamitropanou won’t store sensitive financial information like your credit card details or bank account number nor will keep any records of your financial details. Please note, we cannot guarantee the security of data, which you send us by email. Accordingly, please do not send us any payment information using email or any other method. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorized access to the information you provide us when placing an order.
6.3 We regret that we cannot accept cheques as payment.
6.4 Veniamitropanou has no control over any customs or import / export duties, or any other restrictions and regulations that could be implied at your destination country and for which you will be solely liable. Veniamitropanou will not be liable over any customs or import or export duties, or any other restrictions and regulations that could be implied at the country of origin.
- Pricing Policy
7.1 All prices shown on our website are given by default in Euro (€), and include VAT, which is charged at the current rate.
7.2 Please note that the prices shown on our website do not include shipping costs and any applicable VAT, tax or duty that may occur during import at the destination country. Shipping costs are calculated during the ordering process and they are added to the shopping cart before the order is finalized. Please do not submit a payment if you do not agree with the shipping costs. You will know the final price of your order (including VAT and shipping cost) when you have completed all the steps of your order.
7.3 Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible by email. Within 48 hours you will have the option to reconfirm your order at the correct price or to cancel it. If you do nothing of the above your order will be cancelled.
- Delivery Information
8.1 We ship products to all countries. Please note that we cannot make deliveries to P.O. Boxes.
8.2 All orders are delivered using the shipping methods provided by this website. Your order will be processed within 3 working days. Thereafter you will be notified when your order has been dispatched by e-mail to your registered e-mail address. If an order is placed on national holidays or weekends, it will be processed on the following working day.
8.3 Veniamitropanou team makes every effort to dispatch items on time, however we cannot guarantee specific delivery dates. In any event, the goods will be delivered to the customer no later than 20 working days following the confirmation email we send you of the order. If the items are not delivered within the specific time period we specify in the email confirming the shipment of your order, please contact us by phone on the number shown on your order invoice or by email at info@veniamitropanou.com, stating your order number.
8.4 At our discretion, we may only ship orders to addresses, which match the billing address of the buyer as stated by him on the online form.
8.5 All orders are sent via tracked delivery and a tracking number will be e-mailed to you upon confirmation. Some countries’ postal providers do not track international parcels once they have entered their country. We regret the fact that in these cases orders will only be traceable until they leave the country origin.
- Ownership of rights
9.1 Dimitrios Ntasios and Company (Veniamitropanou) retains all the ownership rights for all products that appear on this website (veniamitropanou and veniamitropanou THEROS lines), including the design, patterns, shapes and use of materials that constitute the final product. Any unauthorized attempt to copy, reproduce, transmit, publish, display, distribute, commercially exploit it is strictly prohibited and will be prosecuted by Greek European and International laws.
9.2 All content on our website including text, graphics, logos, button icons, images, and software, is property of Dimitrios Ntasios and Company (Veniamitropanou) and is protected by Greek, European and International copyright laws.
9.3 You are permitted to use the material data and content of this website only for your personal use in placing orders through www.veniamitropanou.com, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the website without our prior written permission.
9.4 Any other use of our website, indicatively but not solely by posting, distributing, modifying or removing any of its content is prohibited without our prior written permission.
9.5 Any unauthorized attempt to defeat or circumvent security features on this website, is strictly prohibited and will be prosecuted by Greek European and International laws.
9.6 Establishing a link to our home page in a way that implies any form of association, approval or endorsement of Veniamitropanou, without our written permission, is strictly prohibited. You must not establish a link from any website that is not owned or permanently operated by you, nor may you create a link to any part of this website other than the HOME page. Veniamitropanou reserves the right to withdraw any given linking permission without prior notice.
- Disclaimer
10.1 Veniamitropanou will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems, postal service performance.
10.2 To the extent permitted by applicable law, we disclaim all warranties, expressed or implied, as to the accuracy of the information contained in any location on this website. We shall not be liable to any person for any loss or damage, direct or indirect, which may arise from the use of any of the information contained on this website.
10.3 In any case we reserve the right to correct any errors or omissions and to change or update information contained in this website, at any time without any prior notice
- Limitation of Liability
11.To the maximum extent legally permitted, our maximum liability arising out of any order placed on www.veniamitropanou.com for the supply of goods to you will be limited to the retail price of the goods contained in that order. [note: Under Greek law, it is not permissible to exclude liability for malice and gross negligence in advance.]
11.2 To the maximum extent legally permitted, Veniamitropanou is under no circumstances liable for any damage, expense or compensation arising directly or indirectly as a result of the use or delayed delivery of our products. [note: Under Greek law, it is not permissible to exclude liability for malice and gross negligence in advance.]
11.3 Although we have taken every reasonable measure, we do not guarantee that this website is free from viruses or other malicious software. To the maximum extent legally permitted, Veniamitropanou shall not be responsible for any loss resulting from navigating in our website or your inability of making correct use of it.
- Applicable Law & Jurisdiction
12.1 The validity and performance of these Terms shall be governed exclusively by Greek laws and the parties submit to the exclusive jurisdiction of the Courts of Athens, Greece in the event of legal proceedings arising from any dispute.
12.2 The above shall not apply to the extent that the laws of the country of residence of the customer provide that another law is applicable or another jurisdiction is competent to resolve on any disputes arising from the present agreement. [note: law provisions which are applicable to a consumer residing outside Greece and are more favourable will apply regardless of the parties agreement under 12.1.]
- Email list, newsletter and promotional emails
13.1 Veniamitropanou may send newsletters and promotional emails containing information about new products, offers/discounts, news and general information about the brand.
13.2 We take your privacy seriously, so we will only send you newsletters and promotional emails on two conditions:
a. You have subscribed to our promotional email list.
b. You are an existing customer and we believe you might be interested in receiving information about our new products, events and offers.
13.3 In case you have chosen to subscribe to our promotional email list, the following terms apply:
a. We shall include you in our promotional email list, once you have provided a valid email and have pressed the “subscribe” button.
b. We shall only collect the email you have provided us in order to facilitate our communications and no other personal data.
c. We shall ask for explicit consent before we collect any other data on you, which may be perceived as personal.
d. Your personal data collected as mentioned above, shall not be processed or used for any other purposes or forwarded to third parties, unless we are required so by law or under the circumstances described in paragraph 4.
e. You can always unsubscribe by following the dedicated link at the end of each newsletter and the procedure described therein or by emailing your request at info@veniamitropanou.com
13.4 In order to be able to send our newsletter and promotional emails to you, we make use of the services of a third party vendor, more specifically Mailchimp (https://mailchimp.com/). By subscribing to our promotional email list you explicitly agree to our use of this service. You can learn more about the manner by which Mailchimp shall processes personal data here: (https://mailchimp.com/legal/privacy/). If you disagree with Mailchimp’s processing of personal data, we urge to refrain from subscribing or unsubscribing if already a subscriber.
