Repairs, Returns & Refunds


In case that you will need a repair on a damage that may occur in time, please feel free to send as a photograph of the item that needs a repair and we will be happy to assist you. Repair charges may occur depending on the nature of the repair. However, you will be responsible for paying all shipping costs via tracked delivery postal service for repairing your item.


Our policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with all tags attached.

To complete your return, we require a receipt or proof of purchase.

Refunds are not accepted for any item not in its original condition, damaged or missing parts for reasons not due to our error and for any item that is returned more than 14 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale or Special offer items (if applicable)

Only regular priced items can be refunded (if approved for refund).
Unfortunately sale or special offer items cannot be refunded.

Exchanges (if applicable)

If you wish to exchange your item for another, you can do so within 14 days of purchase by contacting us at

We will replace items if they are not defective or damaged upon receipt.
If you need to exchange an item, please send us an email at info@veniamitropanou.comand we will send you instructions how to return your item safely to us via tracked delivery.


To return your product, you have to address your product to:
Venia Mitropanou, 35 9 Lempesi Str & Porinou GR11742 Athens Greece.
If you are shipping an item to Venia, you should always use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For all Customer Care inquiries please contact us at